Administration & Service Coordinator

Location: Stoke-on-Trent, Staffordshire
Job Type: Full Time

Join Our Team

Satec Service Ltd is looking for a highly organised and proactive Administration & Service Coordinator to join our friendly support team. This is a varied role supporting our service department, ensuring engineers are efficiently scheduled, customer maintenance contracts are delivered on time, and day-to-day office operations run smoothly.

The ideal candidate will have at least 2 years’ experience in a service coordination, maintenance planning, or administration role and be confident using CRM or service management software. Experience with SimPro is desirable, although experience with similar platforms will also be considered.

Key Responsibilities

• Coordinate service and maintenance appointments with customers
• Plan engineers’ schedules, travel, and weekly workloads
• Manage Planned Preventative Maintenance (PPM) contracts
• Coordinate emergency call-outs and reactive maintenance visits
• Support the day-to-day running of the office
• Handle incoming telephone calls, emails, and customer enquiries
• Chase outstanding customer payments when required
• Prepare engineers’ timesheets and overtime information for payroll
• Maintain accurate customer, operational, and personnel records
• Produce reports using CRM and service management software
• Monitor office supplies and place orders as required
• Provide administrative support across the business

About You

To be successful in this role, you will have:

• A minimum of 2 years’ experience in a service coordination or administration role
• Excellent organisational and time management skills
• Strong communication skills with a professional telephone manner
• The ability to prioritise multiple tasks in a fast-paced environment
• Experience using CRM or service management software (SimPro desirable)
• Good working knowledge of Microsoft 365, including Outlook, Word, Excel, and Teams
• A positive, proactive approach and strong attention to detail

Why Join Satec Service Ltd?

At Satec, you’ll become part of a well-established engineering company with an excellent reputation in the water and wastewater industry. We offer a supportive working environment where every team member plays an important role in delivering high-quality service to our clients across the UK.

If you’re an organised administrator with a passion for customer service and service coordination, we’d love to hear from you.